Come and join the Honor Alert Team!

Job Description

Client Success Specialist

1. Customer Service

• Assist with answering subscriber and Veteran questions
• Investigate and follow up all questions or concerns
• Update files and databases to document issues/resolutions and maintain accurate data
• Follow up with subscriber and Veteran clinician to ensure concerns are resolved
• Gather feedback from subscriber and Veteran clinician about their experience
• Support BDM/GM with administrative support in all aspects of the business (Finding KDM’s in VA systems, setting up in-services, travel arrangements, expense management)

2. Technical Skills

• Investigate and troubleshoot basic system issues
• Report any system issues or major issues to IT/Development Team
• Follow up with IT/Dev Team and dealers to ensure issues are resolved
• Able to function as administrator for databases used in the operations of Honor Alert ( SalesForce, email)
• Proficient with Web-based collaboration tools such as SalesForce
• Proficient with all Microsoft Office Programs

3. Leadership

• Communicate and address any quality control issues with various company departments
• Support and attend client engagement activities as needed (trade shows)
• Develop and maintain in-depth industry knowledge
• Help create training tools and documentation

4. Desired Skills and Experience

• Bachelor’s degree or comparable work experience
• Minimum of 3 years working in a customer service environment
• An outgoing, high-energy personality
• Ability to maintain a positive focused attitude, even in challenging situations
• Excellent oral/written communication and interpersonal skills
• Demonstrated ability to work well in a fast-paced, team-oriented environment and thrive on challenges
• Demonstrated ability to be highly self-motivated, prioritize multiple tasks in a proactive manner, problem solve, meet deadlines, and display attention to detail
• Demonstrated ability to understand customer needs, provide quality service, persuasively present ideas, and commit to customer satisfaction
• Demonstrated ability to communicate across cultural boundaries and work harmoniously with a diverse group of people
• Detail oriented
• Articulate and professional presentation skills
• Aptitude for continuous learning and new skills development

Honor Alert is a leading medical alert device manufacturer that works to help veterans maintain their independence. At Honor Alert, we are proud to support our United States veterans who bravely served our country.

Honor Alert is an Equal Opportunity Employer and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.